Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Galleries NEW FAQ Contact About
It is currently Fri May 27, 2016 8:08 am
Recently the board software has been updated and there are some known bugs/failures:
- Avatars are currently not being displayed ✔ FIXED
- Tapatalk connection is currently broken ✔ FIXED

If you find more errors please post it here: http://weightweenies.starbike.com/forum/viewtopic.php?f=7&t=139062


All times are UTC+01:00





Post new topic  Reply to topic  [ 5 posts ] 
Author Message
 Post subject: Merckx EMX7 ISP
PostPosted: Sun Mar 04, 2012 12:56 pm 
Offline

Joined: Thu Dec 01, 2011 8:48 pm
Posts: 35
About three weeks ago I posted a picture of a hairline crack in the ISP of my Merckx EMX-7. As an ex Quick-Step team bike I was a little concerned so asked members for their opinion. Naturally, there was a 'get it checked out straight away' consensus, so I sidelined my ride. There was debate on whether it was a crack in the carbon through overtorquing the clamp or just a crack in the less flexible paint.

I was pretty done in. This was my dream ride and there is something about sitting atop a bike that's been ridden by a pro. It seems to give you an extra bit of motivation. You look down see the white, red and blue and think that you can't let it down. Sad I know, but that's the way I feel.

Anyway, after posting the technical R&D guy at Merckx, Dave Luyckx got in touch. He's a weight weenies member and was a little worried. Kindly he invited me to bring the bike to Belgium (I was going there on business anyway) to inspect it. It was hard to just walk away thinking that the crack could be terminal, but I had to leave the frame with them to investigate. After less than a week of waiting I got the mail. After sanding back the ISP all is well.

On early 2011 EMX-7s the parting line of the mould creates a more flexible area on the ISP. Since the QuickStep frames were the first production frames these were more prone to this behaviour. This caused the paint to crack slightly when applying overtorque to the seatpost and could happen again, but it is nice to know it is just cosmetic. Of course, ex-team bikes fall outside of warranty, but Merckx have shown exemplary service levels all the way through.

I guess they really didn't need to a thing. They would have been well within their rights just to say tough. You bought second hand and that's the danger, but thankfully they didn't. The bike has now been painted up and will be winging its way back to me next week. Just can't wait to get back out on it.

Just wanted to pass on the good news and given that the bike is so nice to ride, when it comes to an upgrade it'll be a Merckx all the way. Just goes to prove that good customer service is a great way to create a loyal customer. And when, in years to come, I do change the frame this will become a wall hanger for sure. I've put up some picks of the progress, including some 200x magnification of the naked carbon.

A very happy bunny and can't wait to open the box when it arrives! :D

Image

Image

Image

Image

Image


Top
   
 Post subject: Re: Merckx EMX7 ISP
PostPosted: Sun Mar 04, 2012 4:32 pm 
Offline
User avatar

Joined: Mon Feb 19, 2007 7:26 am
Posts: 1937
Location: Atlanta, GA, US
That is great, glad to hear they took care of you.

_________________
My Bikes

My Photoblog


Top
   
 Post subject: Re: Merckx EMX7 ISP
PostPosted: Sun Mar 04, 2012 5:28 pm 
Offline

Joined: Sat Dec 04, 2010 4:19 am
Posts: 51
That's awesome! I'm glad they took care of you so well and the bike is good to go! Now let's see some full pictures :thumbup:


Top
   
 Post subject: Re: Merckx EMX7 ISP
PostPosted: Sun Mar 04, 2012 6:19 pm 
Offline
Moderator
User avatar

Joined: Fri Dec 10, 2004 10:22 am
Posts: 3954
Location: Lima, Peru and occasionally in the Washington DC area.
Great news. Cannot wait for the updated pics.

Always good to see a company come through this way.

Bravo Merckx!

_________________
Road bike: Cervelo R3, Campagnolo Chorus/Record mix...
Supercommuter: Jamis Renegade...pastatrails.blogspot.com
And you can call me Macktastik Honey Pete Kicks, thank you.


Top
   
 Post subject: Re: Merckx EMX7 ISP
PostPosted: Mon Mar 05, 2012 10:54 am 
Offline

Joined: Thu Dec 01, 2011 8:48 pm
Posts: 35
I'll post pictures up when the box gets here!


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 5 posts ] 

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. Attachment(s) Merckx MXL

in For sale - Pictures are mandatory 22-3-13

fignonsbarber

0

258

Wed Apr 06, 2016 3:08 pm

fignonsbarber View the latest post

There are no new unread posts for this topic. Non-WW, bastardized Merckx San Remo 76...

in Introduce Yourself / Gallery - Please use metric weights.

justaute

6

1263

Wed Feb 03, 2016 9:38 am

kgt View the latest post

There are no new unread posts for this topic. Eddy Merckx mourenx 69

in Introduce Yourself / Gallery - Please use metric weights.

psaiko

1

919

Mon Jun 01, 2015 7:27 pm

kgt View the latest post

There are no new unread posts for this topic. Sizing of Merckx San Remo 76!

in Road

Akkeman

1

713

Tue Jun 09, 2015 12:49 pm

Samson View the latest post

There are no new unread posts for this topic. Merckx San Remo 76 (2015)

in Introduce Yourself / Gallery - Please use metric weights.

Samson

5

623

Mon May 09, 2016 3:38 pm

kgt View the latest post


All times are UTC+01:00


Who is online

Users browsing this forum: lippythelion and 8 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited