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PostPosted: Sat Mar 03, 2012 6:21 pm 

Joined: Thu Jun 16, 2011 11:58 am
Posts: 72
I've just had the worst experience with bike bits ever. I phoned Wheelsmith to ask about a pair of custom wheels I was interested in. They proceeded to tell me what I wanted wasn't any good and mocked my scant knowlege of the custom wheel world. Okay...I can take it that he knows more than me about wheels but when he started openly laughing at me...that was just humiliating. I would like DT hubs, apparently they used to use them so I asked why they don't any more.."I don't have to tell you" was the reply... Unbelievable.

Anyway..this experience brings me to my question. Is a custom built wheel actually custom built if you can't specify all the components yourself without being ridiculed? Does it have to be Wheelsmiths or any other wheelbuilders idea of a good wheel, or you're going to be laughed at?

PostPosted: Sat Mar 03, 2012 6:26 pm 

Joined: Mon Aug 16, 2010 6:43 pm
Posts: 438
Location: Canada
Just find a different builder.... Don't get all buthurt about it.

Hell, I'll build you some wheels for a price... :hello:

Tarmac SL3 Project Yellow
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PostPosted: Sat Mar 03, 2012 6:36 pm 

Joined: Thu Nov 27, 2008 4:46 am
Posts: 149

except i can't build you wheels.

Last edited by Powerful Pete on Sat Mar 03, 2012 8:01 pm, edited 1 time in total.
Deleted quote. PP

PostPosted: Sat Mar 03, 2012 7:05 pm 

Joined: Sat Sep 24, 2011 1:28 am
Posts: 27
Agreed, if the guy was being a douche, get back at him by NOT giving him your business. Simple as that.

I also, can not build you wheels. Sorry...

PostPosted: Sat Mar 03, 2012 7:18 pm 

Joined: Sat Jan 06, 2007 9:47 pm
Posts: 3553
Location: Pittsburgh
Fairwheelbikes builds a nice wheel. There are many great builders out there. I'd let Wheelsmith know you aren't going with them because they were jerks ;)

RUEGAMER 5.21kg, 11.48lbs

CRUMPTON 4.40kg, 9.70lbs

PostPosted: Sat Mar 03, 2012 7:32 pm 

Joined: Tue Sep 14, 2010 3:28 pm
Posts: 1405
Custom wheels are actually semi custom. You are able to get whatever you want, so long as the builder is willing to build it to the spec that your asking for. Who knows why he was rude. Best to just move on and find someone else.

PostPosted: Sat Mar 03, 2012 7:34 pm 
User avatar

Joined: Sun May 31, 2009 8:47 pm
Posts: 898
Location: durp durp durp
indie wrote:
I would like DT hubs, apparently they used to use them so I asked why they don't any more..

The flange sizing on the DS rear of the 240s hub is quite small, which builds into a less strong wheel. A larger flange size & a better outboard placement would improve things. There are a lot of other hubs that do things better - the 240s hub has gone out of favour in the last couple of years, which is why few builders will opt to use them any more unless the client understand the compromises they will be accepting with the build. Shame they didn't give you that explanation though.

Try approaching other builders & discuss what you want from your proposed build & they will give you some suggestions.

If you research your builder, you will know if they are fully independent or if they have particular brands held in stock which might lead them to have a bias to recommend builds based on what they have / what they will turn a better profit upon.

PostPosted: Sat Mar 03, 2012 8:03 pm 
User avatar

Joined: Fri Dec 10, 2004 10:22 am
Posts: 3957
Location: Lima, Peru and occasionally in the Washington DC area.
Well, just go to someone else. Obviously they did not want/need your business.

I prefer local shops for custom wheel builds whenever possible - makes it possible to interact with the builder and go back for regular tune-ups which are often "thrown in" free for a medium to high price wheelset.

Road bike: Cervelo R3, Campagnolo Chorus/Record mix...
Supercommuter: Jamis Renegade...pastatrails.blogspot.com
And you can call me Macktastik Honey Pete Kicks, thank you.

PostPosted: Sat Mar 03, 2012 9:46 pm 

Joined: Sat Mar 07, 2009 10:04 pm
Posts: 143
+1 on Fairwheelbikes. The guys there really helped me spec what I wanted based on my weight, rides, needs, budget, etc. etc.... great price and great build. LBS option is sometimes good, but I dont trust the ones around here as much as FWB so I'd go back in a second if needed. Gluck.

Tarmac SL3 S-Works 13.75lbs 6.24kg
Jamis Xenith Pro 16.1lbs 7.31kg

PostPosted: Sat Mar 03, 2012 10:54 pm 

Joined: Thu Mar 20, 2008 8:39 pm
Posts: 87
wheelbuilder.com has been awesome to deal with for me. Bought some Enve/Tune wheels from them. Even helped me out with advice on building my first set of wheels on my own, with Taiwan rims! Nice folks.

PostPosted: Sat Mar 03, 2012 11:30 pm 

Joined: Tue Dec 27, 2011 2:19 pm
Posts: 660
e-mail ergott on the forum. He has been the nicest to me via E-mail answered a ton of silly questions and given me good advice.

truly professional, and a truly custom product!

PostPosted: Sat Mar 03, 2012 11:38 pm 
User avatar

Joined: Mon Feb 19, 2007 7:26 am
Posts: 2011
Location: Atlanta, GA, US
+1, another happy ergott customer here.

My Bikes

My Photoblog

PostPosted: Sun Mar 04, 2012 12:23 am 

Joined: Sun Aug 30, 2009 7:31 pm
Posts: 213
A guy building wheels will build what ever you ask for. A true wheel builder will work with you and what you want, will make suggestions and the 2 of you will build a wheel set you the customer are happy with and the builder is happy having his name associated with.

PostPosted: Sun Mar 04, 2012 1:53 am 
User avatar

Joined: Sat Aug 29, 2009 4:30 pm
Posts: 1916
In addition to providing dirt cheap prebuilt training wheels that are actually quite good, Neuvation cycling provides very reasonable custom wheel builds. I know because I have pair. They basicall just said "yes sir" to everything I asked for, even though I changed my mind on them midstream. Then they showed up on my doorstep about 10 days later in perfect condition.

PostPosted: Sun Mar 04, 2012 2:16 am 

Joined: Mon Feb 18, 2008 7:44 am
Posts: 529
Location: Australia
Just sounds like bad customer service...

I ordered a rear wheel from excel sports to use as a training wheel and possibly road races on rough roads it is:
DT 340 hub
DT spokes
DT RR585 rim
3 cross both sides
It will be heavy but should give me thousands of km worry free

Haven't had a chance to use it yet and this is the first time i have dealt with excel sports so I dont have an opinion as yet

Just find another wheelbuilder (depending on where you are located this may be easier said than done), if they want your business they will talk you though the build. If they have a legitimate reason for not building a wheel a certain way then they should tell you.

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