Fairwheel Bikes

Everything about building wheels, glueing tubs, etc.
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Nixster
Posts: 30
Joined: Wed Oct 04, 2017 3:30 pm

by Nixster

Just wanted to share a positive experience with Fairwheel Bikes. I ordered some hubs from them which when they arrived had some cosmetic damage probably happened in transit. They dealt with it very quickly and gave me some options which were very fair. When I let them know my preference they actioned it super quickly too.

Needless to say I am very impressed with their customer service and attitude, well done!

Nixster

by Weenie


AZR3
Posts: 609
Joined: Wed Sep 12, 2012 9:00 pm
Location: Az USA

by AZR3

Always have had great interactions with Fairwheel Bikes, always recommend them as well. Such a great wealth of knowledge
Last edited by AZR3 on Fri Jan 05, 2018 9:52 pm, edited 1 time in total.

kode54
Posts: 1102
Joined: Tue May 23, 2006 9:39 pm

by kode54

yup. totally agree. great shop.
- AX Lightness Vial EVO D + DA9150 + Enve SES 3.4 carbon hubs
- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9150 + THM SRM PM + Enve SES 6.7 CK hubs
- Independent Fabrication Ti FLW + DA9100 + Enve 3.4 CK hubs

pdlpsher1
Posts: 1333
Joined: Thu Jul 19, 2012 6:09 pm
Location: CO

by pdlpsher1

+1. I'm having a set of custom wheels built by them as I speak. They have been wonderful to deal with.

spdntrxi
Posts: 1314
Joined: Sat Jul 20, 2013 6:11 pm

by spdntrxi

they built my current Enve 4.5 with Extralite hubs.. thumbs up from me.
Also purchased lots of ww gear from them.

duende
Posts: 37
Joined: Sun Jan 11, 2015 9:07 am

by duende

Been a loyal customer of Ralph’s for over 30 years now. Always great service and great advice.

vamoots58
Posts: 28
Joined: Mon Feb 17, 2014 1:46 am

by vamoots58

LOVE hearing about positive experiences with retailers!! Sooo many flaming posts out there, and feel that's often all that gets reported. What's the saying, Have a great experience you tell one person, have a bad experience and you tell 10 people.

BdaGhisallo
Posts: 1797
Joined: Wed Mar 17, 2004 1:38 pm

by BdaGhisallo

I can add to the chorus of praise. I've purchased four sets of wheels from them and every transaction from start to finish has been great and they deliver a quality product.

beatle
Posts: 180
Joined: Sun Aug 30, 2015 11:08 pm

by beatle

My LBS. I am lucky.

spdntrxi
Posts: 1314
Joined: Sat Jul 20, 2013 6:11 pm

by spdntrxi

beatle wrote:
Wed Jan 10, 2018 1:22 am
My LBS. I am lucky.
and broke ? I would be :thumbup:

User avatar
ms6073
Posts: 2301
Joined: Fri Jul 23, 2004 8:24 pm
Location: Houston, Texas

by ms6073

Only complaint I have was that while we were in Tucson to ring in the New Year, the shop was closed for 'inventory' all day New Years Eve. :shock:
Michael - The Anaerobic Threshold is neither...

beatle
Posts: 180
Joined: Sun Aug 30, 2015 11:08 pm

by beatle

spdntrxi wrote:
Wed Jan 10, 2018 4:12 am
beatle wrote:
Wed Jan 10, 2018 1:22 am
My LBS. I am lucky.
and broke ? I would be :thumbup:
:D

moyboy
Posts: 84
Joined: Thu Aug 18, 2016 12:19 am

by moyboy

Great shop and great customer service.

Had two custom wheelsets built by them they stand behind their builds.

pdlpsher1
Posts: 1333
Joined: Thu Jul 19, 2012 6:09 pm
Location: CO

by pdlpsher1

I just received my custom wheels from FWB. The build is immaculate. The spokes have been cut to the perfect length. Spoke tensions are high and even. I'm very impressed.

by Weenie


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