I don't mean to detract from what is a lovely bike (and it is a lovely bike), but 4 frame failures? And you call that good customer service?
You are right, you are indeed detracting from what is simply a post on the "Introduce Yourself Gallery" picture thread, but if you insist, I'll play. Actually, I would point you to
btompkins0112 response above:
Solarider.....Good customer service, is good SERVICE to the CUSTOMER.....manufacturing and quality control is in no way, shape or form related to customer service. Cervelo indeed has fantastic customer service from what I have heard; however, their quality control may be a bit lacking.
You are correct that four failures for my N=1 might
be excessive, and I do agree that Cervelo might
have a quality control issue on their hands. But at the same time, I have not seen proof that carbon frames from other manufacturers are breaking at a lesser rate (as a proportion of the # of frames they produce). My point is that all frames from all manufacturers are prone to failing, but we simply do not know at what rate across manufactures. In my over 30 years of cycling (10 as a pro shop wrench) I have seen and experienced my fair share of failures, across MANY manufacturers, which probably explains why I am not phased by the Cervelo failures I have experienced.