I want to give a LOUD
shout-out to my LBS (Hi, Chris! Hi, Tim!), who have been absolutely phenomenal - CycleSports
in Oakland, CA.
When Parlee failed not only to send a bottom bracket with the frame but also sent a Ritchey setback seatmast topper when we designed the frame for a Tune non-setback topper, CSO went above and beyond to make it right. Parlee said they'd overnight a Tune Topper "when it came in", which would be "about a week".
Chris @ CSO called up ROTOR to get the right bottom bracket for the crank I'm going to run (any guesses?), then turned around and called Fairwheel 'cause those guys had the Tune Topper in stock. Thanks go to Fairwheel as well for setting up CSO with a wholesale account immediately and overnighting the Tune seatmast topper to keep my build moving forward.
It's rare to find people, in any industry, who go so far beyond the call of duty to make sure that a customer (at this point, perhaps a friend) is happy. If you're in the San Francisco Bay Area, drop in on these guys. They truly care, and it ain't just 'cause it's a Z-Zero. I've been with them for a long time, and got the same treatment when I bought my CAAD9.
These guys are a shining example of why the LBS can and will withstand the price onslaught of online retailing. You just can't replicate people and service like CSO.