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 Post subject: Re: Smud carbon
PostPosted: Tue Jun 25, 2013 9:22 pm 
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Joined: Wed May 13, 2009 5:23 pm
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Cannondale F29 Carbon 1 2013


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 Post subject: Re: Smud carbon
PostPosted: Thu Jul 18, 2013 3:20 am 
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Joined: Fri Jul 29, 2011 3:19 am
Posts: 127
Guys, if you read my earlier post, I have sent back a carbon saddle which had snapped on my weight. I sent it back to him on 6th Feb 2013 for warranty claim. He finally replied on 28th June 2013 but as of now, this outstanding issue remains as his answer was less than expected from a manufacturer who has promised warranty but not being able to honour it. I have since sent him my disputing facts and have given him a deadline of 31st July 2013 to resolve this matter in an amicable & professional manner.

If talks does fail after this given time, I will release more information about the surrounding circumstances in which the product failed and also, the problems I have faced dealing with him from the initial stages to the current situation. This information will aim to help all future potential customers make a better informed decision to purchase his products. Stay tuned.....


*UPDATE* Piotr has replied early this morning (25th July 2013) to say that he is currently on holiday and will think about my proposal and get back to me by 5th August 2013.

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