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PostPosted: Thu Nov 15, 2012 3:12 pm 

Joined: Thu Apr 28, 2011 1:49 pm
Posts: 140
I have a problem with my old Titus Racer-X. Do someone have a copy of 2010 or earlier version of warranty documentation? Before chapter 11

Thank you in advance!


PostPosted: Sat Nov 17, 2012 12:23 am 

Joined: Fri Aug 11, 2006 2:30 am
Posts: 260
Wow.. They filed chapter 11 ?!?. That sux.

Scott Spark LTD 8.15kg

Giant NRS (Retired)

PostPosted: Sat Nov 24, 2012 5:11 am 

Joined: Thu Oct 13, 2011 5:25 pm
Posts: 168
What's the problem?

I've dealt with the new incarnation of Titus, now a division of planet X, and their customer service has been quite good. Of course, no clue how they'd handle warranty claims, but whoever I spoke with was willing to stay around late and get a bearing and rocker kit expedited to our shop (who isn't and wasn't ever a dealer) at a fair price.

They would likely have the documentation, and if they didn't/wouldn't cover you under warranty; seems like they work pretty hard with their customers.

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